Showing 20–30 of 531 results

Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.

Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.

Labor and travel expenses included Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.Experienced APC Certified Field Service EngineerOur factory trained Field Service Engineers are rigorously trained and tested on universally accepted safety practices and electrical codes as well as our own product set, offering our customers the highest level of service available in the industry today.System cleaning Cleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware.Functional verification During each Preventive Maintenance visit, our APC Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.Written summary report APC project managers will provide you with written reports to keep you informed of the progress of your project.Environmental inspection In order to ensure that your system is housed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.

(1) Additional Contract PM Visit 5X8 for (1) Galaxy VS 40kVA UPSPerformed at any point for your UPS or cooling system lifecycle, regardless of your service contract status.

Provides 24x7 telephone technical support and software updates available during the term of the contract for all license keys covered by a software support contract.

An APC factory trained technician will arrive on site to diagnose or repair your APC equipment.1 Year 4-Hour Response On-site Service Features:- 7x24 telephone technical support.- Comprehensive escalation and corrective actions process.- Corrective maintenance.- Environmental inspection.- Experienced APC Certified Field Service Engineer.- Fixed cost.- Free overnight shipping.- Functional verification.- Labor and travel expenses included.- Logistics coordination.- On site troubleshooting.- Parts included.- Written summary report.On Site Service Features:- Experienced APC Certified Field Service EngineerOur factory trained Field Service Engineers are rigorously trained and tested on universally accepted safety practices and electrical codes as well as our own product set, offering our customers the highest level of service available in the industry today.- Comprehensive escalation and corrective actions processIn order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices. - On site troubleshootingWhile on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.- Labor and travel expenses includedWith APC, there are no hidden costs. Travel and labor expenses are included in all service contracts.- Parts includedReplacement parts and components for all units are included at no additional cost to you.- Written summary reportTo keep you informed of all service or maintenance performed on your system, APC will provide you with a written summary report detailing the events of each service visit.