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The Software Support Contract provides 24x7 telephone technical support, all software updates thatare available during the term of the contract and development of multi-vendor snmp device support.An individual software support contract is required for each StruxureWare Data Center Expert serverappliance and license purchased.

Get an extension of factory warranty coverage beyond the original factory warranty term for peace of mind and protection from failure7x24 telephone technical supportOur experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you require is available at any given time.

Get an extension of factory warranty coverage beyond the original factory warranty term for peace of mind and protection from failure

- Our Extended Warranty program offers you free shipping, making sure you get the replacements you need with no additional expense.- Multi-year protection options available to meet your business requirements- Replacement parts & components are included with some service contracts. Please see the statement of work for service specifics.- Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.

Ensure the most value from your new investment with quick and precise configuration of your data center management software to suit your specific business needs. APC Certified Engineer Ensures quality by using only qualified network integration engineers with several years of industry experience in networking and system administration. Interactive overview session Provides a hands-on opportunity to gain a basic understanding of the NetBotz physical threat monitoring system. Agility Labor and travel expenses included Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics. Saves time and money Reduces the need for expensive change orders Availability Best practices Allows users and data center professionals to learn from specifications generated by the world's leading experts on data center software Professional expertise Ensures quality by using only APC Certified Engineers with several years of industry experience Multiple levels of service With the option of packages or individual service components, our services are structured to allow you to pick and choose what you would like APC to do for you.

Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.Experienced APC Certified Field Service EngineerOur factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.Multiple levels of serviceWith the option of packages or individual service components, our services are structured to allow you to pick and choose what you would like APC to do for you.Experienced APC Certified Field Service EngineerOur factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.7x24 Upgrade optionIf you are like most businesses, you want your systems up and running during your busiest hours. In order to accommodate your busy schedule, APC offers an option to schedule services off hours. We will work with you to find a time when servicing your system is least likely to impact your productivity, saving your business time and money.

(1) Yr Advantage Ultra Service Plan for (1) Galaxy VS 40kW UPS

Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.Comprehensive escalation and corrective actions processIn order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.Corrective maintenanceAs part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process.Free firmware upgradesPart of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades.Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.Logistics coordinationAPC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.On site troubleshootingWhile on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.Proactive monitoringBy utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur.Written summary reportAPC project managers will provide you with written reports to keep you informed of the progress of your project.Service Plans Features & BenefitsServiceabilityParts included or available at a discountReplacements parts & components are included or available at a discount. Please see the statement of work for service specifics.Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.Experienced Certified Field Service EngineerOur factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.Technical supportOur experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.Service Summary ReportProvides a detailed report of work performed including recommendations for service to ensure optimal performanceEnvironmental inspectionIn order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.EcoStruxure Asset AdvisorEcoStruxure Asset Advisor is a vendor-neutral affordable 24/7 remote troubleshooting service that provides peace of mind and fast issue resolution, enabled by community-based chat with the Schneider team or Service Bureau, by monitoring critical equipment insights and smart alarming directly to customer’s smartphone – proactively minimizing downtime. Instant access to live sensor data via the mobile app.Flexible on site response timesChoose an on site response time that best meets your business requirements and budgetOnsite diagnostics & repairWhile on site our Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance.

Service and support by experts who know your APC UPS best. EcoCare is Schneider Electric's next-generation service plan aimed at maintaining and remotely monitoring your connected single-phase APC Smart-UPS’es.EcoCare offers:• 24/7 digital alarming and remote monitoring, including proactive emergency assistance• On-site break-fix maintenance on your UPS, including: o Replacement UPS, battery or parts o Labor• Technical support from our experts, on-site and remotely• Maintenance recommendations & insights• Access to online trainingThe result? You unlock the full potential of your ups, combined with fixed annual OpEx costs.Variants and availabilityEcoCare is offered in 1, 3 and 5 year variants and is available for all single-phase connected APC UPS’es equipped with SmartConnect or a network card.